Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

Ordered on October 20, 2017, and was allegedly shipped on October 23, 2017. Non receipt of items ordered.

Company cannot find a tracking number as they say the order was shipped "in bulk". Attempts to speak to a human over the phone result in a recording telling you to leave a message.

There is no attempt at speaking with someone other than the person I spoke with last who told me that they would not even consider a refund until a month had elapsed between the order date and the date of non-receipt. And yet this company keeps bombarding me with emails asking me to order additional merchandise.

Product or Service Mentioned: Canadapetcare Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: Lack of customer srvice and ease of contact.

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